Customer Support Representative
We are seeking a dedicated and detail-oriented Customer Support Specialist to join our team in our Istanbul Studio. In this role, you will provide crucial game support, troubleshooting technical challenges and enhancing player experiences across our gaming platforms. Working closely with our technical and development teams, your contributions will be vital to the smooth operation and ongoing success of our games. This role is a shift based role with work on weekends and evenings.
- Responsibilities:
- Assist customers with technical issues related to game installation, performance, and network challenges.
- Provide timely and effective troubleshooting and problem resolution.
- Address and manage player reports, including in-game issues and bug reporting.
- Collaborate with the development team to relay and troubleshoot technical issues reported by players.
- Respond to general questions and inquiries from our website, ensuring customer satisfaction and engagement.
- Handle customer interactions across multiple channels, including email, chat, and social media.
- Maintain a high level of customer satisfaction through professional and courteous interactions.
- Document and update customer interactions and resolutions in the support ticket system.
- Requirements
- 1+ years of experience in a customer facing role.
- Excellent written and verbal communication skills in English.
- Strong problem-solving skills and attention to detail.
- Basic technical understanding related to game installation and performance troubleshooting.
- Ability to work independently and collaboratively as part of a team.
- Customer-focused attitude with a passion for helping others.
- Additional languages are a plus.
- Plus
- SQL knowledge
Apply for this Position
Please apply directly online and, if applicable, upload your materials as specified on the job posting. Fields marked with a * are required.
We are Crytek.
Crytek is an independent video game developer and publisher based in Frankfurt, Germany.
Crytek pushes the boundaries of the possible to make the impossible a reality. We want to create the most fun gaming experiences around, and if we have to blow up computer system requirements or push genre boundaries to do so, then we will. With almost two decades of experience in the games industry, Crytek takes its unique combination of experience and skills and continue to make an impact via innovative, fun, cutting-edge games and technology.