GFACE is seeking a Developer Support Engineer, who will make developers successful at building games and applications on the GFACE Platform.
Requirements:
- Solid software developer and debugging skills, with experience with (at least one) Javascript, Python, Ruby, PHP, C/C++, C# or Java
- Deep understanding of the Web technology stack (JavaScript, XML, JSON, REST, HTTP, WebSockets, TCP)
- Used Agile Methodology as a design and development process, particularly SCRUM
- Motivated self-starter who likes working on very productive, fast-paced teams
- Excellent communication skills, particularly written communication
- Passion for video games
- Willing to relocate to Frankfurt am Main, Germany
- B.S in computer science or equivalent degree/experience
Pluses:
- Previous experience in developer support
- Good understanding of social APIs, especially Facebook, Twitter, or G+
Responsibilities:
- Work directly with Crytek studios and 3rd party developers to resolve technical issues
- Write code samples, articles and tutorials for developers that demonstrate best practices and workarounds for common issues
- Debug, reproduce and triage bugs, develop and suggest workarounds, while ensuring that SLAs are met
- Work with the operations and engineering teams to drive and improve our developer support process
- Help build/maintain GFACE developer blog and support tools (forum, bug tracker)
- Help driving the delivery of successful, cutting edge products by working on a team with other highly talented Producers, Developers, and Designers
- Our goal is to make GFACE an essential platform for developers with you providing the information and tools developers need to be successful
